We will contact you to discuss the issue openly.

You will typically be required to communicate directly with your country's Customs, or contact them via your courier company. If additional documents are required, ICT Spareparts will do our best to provide the documents to you and support the merchandise clearance.

Our price term does not include buyer’s local import taxes/duties.
In different countries or areas, the taxes/duties are different upon different value & goods. So the declared value of the goods and declared contents on the shipment invoice is the key. We’d like to support you with the invoice information, and then you can check the taxes/duties details with your local customs.

Firstly, please check the English manual that is along with the product, or you can check for online manuals or get advices from us.

To guarantee the shipment safe, avoid damage or loss during transit, we’d like to suggest you buy shipping insurance
(about 2% of PO amount). Especially, the destination is remote country or war risk area. You can tell us & pay to us; we will buy the insurance for you.

Before returning goods, please contact us to tell the issues you are having. Most of problems we are able to sort out by providing the technical support and you needn’t send your products back.

If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement under our twelve months warranty. You can contact us directly, and we will offer you a return code and our return address, along with additional important instructions.

Please do not do returning without our directions. You should contact us before returning, we will guide you the steps, including the shipping ways.